Re: good luck with B&H??

[Henry Wagner <henryw@xxxxxxxxx>]

Well I guess I should share my horror story with ordering from B&H, it
might encourage you to go elsewhere.

One day I went down to the store to buy a Canon EOS Elan II, and three
lenses. They had everything but the 50mm f/1.4 in stock, so I purchased
what they had and asked them to order the lens. The sales guy said it
would take about a week and I would receive a call. Two weeks go by, no
call. So I call, the lens is now in stock, but thank's to their short
weekday hours I wait till Sunday to go.

I get there, the lens is sold. They said because I didn't leave a deposit
they sold it. They never asked for one, and I figured the large about of
cash I paid for the other stuff should be enough to hold it for a few
days. I proceeded to get in a long argument with several employees that
got me nowhere. So much for "the customer is always right." So I ordered
the lens again, said I would pay in full if they wanted. Weeks later it
finally arrived.

Then in California I dropped the lens and screwed up the focusing ring.
I'm not looking forward to going back and asking them to repair it.

But, they do sell all things IR.


Henry

On Wed, 16 Jun 1999, Edward Bricker wrote:

> I have had numerous problems with B&H.. namely they never ship my orders
> correctly.  I have my own Fed-Ex account number (as a way to track shipping
> costs) I tell them Express Saver (aka slow boat to china)  a 40lb item would
> cost about $15-20... instead they overnight it to me... it becomes a $35-45
> shipment... Also they are horrible at confirming orders.  they never
> bothered calling my "daytime" phone number to confirm the order.  only my
> home number... I asked to have them fax a copy of the invoice to me.. I
> received the faxed invoice an hour before the items arrived.  plus it was
> the ONLY invoice.. I have a crappy fax as my receipt.  none was ever with
> the shipment...
> 
> B&H is a last resort in my book... and a large number of rude jesture to all
> those people who transfered me SEVEN (7) times...
> 
> my view on B&H
> -Ed
> 
> -----Original Message-----
> From: EarthtoMel@xxxxxxx <EarthtoMel@xxxxxxx>
> To: Henry Wagner <henryw@xxxxxxxxx>; infrared@xxxxx <infrared@xxxxx>
> Date: Wednesday, June 16, 1999 11:22 AM
> Subject: Re: filters
> 
> 
> >I have used B&H Photo several times....they are always very courteous and I
> >have never had any problem with them.  They will also send you a catoloug
> if
> >you want.
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