Re: 3Discover Cassette Problem

[P3D <bsharp@xxxxxxxxxxxxxxxxxxxxxx>]

Approx. three weeks ago I purchased a Cassette (Niagara 1)
which I found to be faulty as it would not advance properly.

I reported this to 3Discover Customer Service and received a
quick response from Susan KOSTURIK, Product Manager.  She requested my
mailing/street address and promptly sent me a replacement
cassette, and two additional cassettes, via courier.  I was not asked to
return the faulty cassette for inspection.  I was very pleased with the
service.

3Discover is a fairly new product and some of the viewers and
cassettes will be defective.  The company is striving to produce a good
product and satisfy its customers.  I was advised that they have plans
of introducing more 3D products next year.  They have my vote.









Bill  










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