P3D Re: More revolting developments

[roberts@xxxxxxxxxxxxxxxxx (John W Roberts)]

>Date: Thu, 25 Jun 1998 06:04:39 -0600
>From: "Sokolowski, Ray" <paa5402@xxxxxxxxxxxxxxxxxxx>
>Subject: P3D More revolting developments

>...The thing is, you
>never talk to a technician who might understand what you are saying, but
>to a customer service person (usually a woman). 

Does that mean you think that women are naturally less capable of understanding
processing instructions? Or was it just a comment, like "usually a person
with blue eyes"? Or is it just that if you have to get in a shouting match
with someone, you'd rather be shouting at a man than at a woman? :-)

>       Are there any labs in the Philadelphia area where you have
>people that understand 3d and what you want? Or is mailing the film out
>to specialy labs the way to go? 

It sounds like you are partly trying to *educate* the sales person, which
can lead to a lot of complications. I would recommend concentrating on coming
up with a set of "magic words" that will reliably cause the processing to be
done correctly, with no attempt to educate the person. If including the
word "stereo" doesn't help, don't use it. If you find the magic words,
use them exactly the same every time.

John R


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