Wet HIE Film Boxes

["Shade of the Cottonwood, L.L.C." <cottonwood@xxxxxxxxxxxxxx>]

My film order just arrived with everything in good order except the HIE.
It is loosely wrapped in a plastic bag sealed shut with tape, and all 10
boxes were exposed to moisture. Many of the ends have become unglued,
some corners are torn, the boxes are mushy instead of crisp, and even
the black ink in one spot has leached out in to the surrounding yellow
field. There is no indication of moisture on the larger box everything
was shipped in. The expiration date is 9/97. What I would like to know,
I am right in demanding replacement by the film wholesaler? I haven't
opened the plastic or the boxes because I haven't been able to reach the
return manager yet, and don't want to jeopardize my claim. But doesn't
this indicate more exposure to moisture than simple condensation from
going from freezer to room temperature? And can't this be bad for the
film? It was shipped from New Jersey to Kansas, so it was in cold
temperatures most of the journey.
-SMS
-- 
Shade of the Cottonwood, L.L.C.
cottonwood@xxxxxxxxxxxxxx
http://www.cjnetworks.com/~cottonwood

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Topic No. 2