VRex glasses

[P3D Ray Hannisian <ray3d@xxxxxxxxx>]

A few lists back, Ruben Torrejon wrote: 

>Hi folks!

>I am one of the customers of the Vrex company still waiting for the VR
>Surfer LCD glasses. I placed my order back in June. Then I was told that I
>should wait around 6 weeks for delivery. Having read some negative reports
>from a subscriber to this list about the glasses (bad flicker... unit being
>still a prototype) I asked Vrex for some information... without a reply
>from them.
>Ray Hannisian seems sure about the prompt solution to the VR Surfer's
>problems but... ?Why does Vrex not bother to give any explanation to their
>customers, even when they, expressly, ask for it?. At this moment, I'm
>fairly dissapointed with this attitude that is spoiling what seemed to be
>an innovative product, brilliantly launched.

>Ruben


Ray responds:

As a high-tech product consumer and 3D enthusiast myself, I share the same
concerns.  As the newest employee at VRex, I want to believe in the
integrety of both our company and our products.

Therefore, I brought Ruben's message to the company's president, so that  he
might address the matter directly.

I know that this group is sensative to the use of this forum as an
advertising medium for individual companies or products.  I am posting this
response purely because it answers questions raised here.  If anyone is
offended by my use of this space in this manner, I take complete
responsibility.  All flames may be directed to me at ray3d@xxxxxxxxx

The president's message follows:


>>August 14, 1996
>>
>>
>>Dear 3D-Photo list subscribers:
>>
>>My name is Sadeg Faris.  I am the President of VRex, Inc.  Our company
>>has recently introduced an innovative product called the "VR Surfer".
>>(You may review details of this product at our web site, 'www.vrex.com'.)
>>
>>We have demonstrated the Beta version of the "VR Surfer" at trade shows and we
>>have enjoyed an excellent response.  Hundreds of questionnaires have been
>>completed by visitors to our exhibits.  We are grateful for the feedback,
and >>we are using it to improve the final product.  


>>Those features which are most appreciated by our customers, are:

>>1. Value of having wireless shutter glasses for under $100. 
>>2. Ability to work on a personal computer and/or television screens. 
>>3. Battery that lasts 1000 hours.  
>>4. Robust and durable, unlike other more expensive shutter glasses.  
>>5. Safety and convenience of wireless glasses.  
>> 

>>We have experienced a demand for our product which is well beyond
>>our expectations.  This has resulted in a serious backlog of orders.  

>>We regret not meeting our commitment to ship in six to eight weeks, as
>>promised.  Our company's success depends on the highest customer
>>satisfaction and standards that consumers have a right to expect.  

>>I am sure that those of you who have been involved in developing and
>>introducing new products into the marketplace will appreciate the
>>pains associated with the 'birthing' process.  Our customers are assured that
>>we will not take short cuts.  

>>We want to realize our vision, which is to bring a high quality and
>>pleasurable stereoscopic experience to the masses at an acceptable price.  

>>I look forward to serving all of you.  
>>
>>Sincerely,


>>Sadeg Faris

>>President-VRex, Inc.
 

Ray Hannisian
 
   ====== Ray 3D - Stereoscopic Imaging ======
                  ray@xxxxxxxxx
              http://www.ray3d.com

        Director: 3D Photo and Video Group
                   VRex, Inc.
                 ray3d@xxxxxxxx
               http://www.vrex.com
                 (914) 345-8877


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