P3D Foto Labs

[Bob_Maxey@xxxxxxxxxxxx]

>>Most retail labs have to meet
>>volume goals. This is how lab managers earn extra bonus income. Because
>>of this added pressure most labs are forced to box up the first run of
>>prints and wait for the customer to demand a re-do. " High volume/low
>>complaint" steady customers receive preferential treatment. I know of 2
>>customers who donate gift certificates, buy pizza, and really show
>>appreciation when they are happy with their prints........no different
>>than tipping big at a restaurant you frequent regularly. Just human
>>nature! As a customer you must also be willing to flex. The lab folks
>>will tell you when the volume is slowest and will recommend the best
>>times to get the best service. That's just the way it is, right or
>>wrong.
>>If you don't want to play the "warm and fuzzy" game, send your stuff by
>>mail. Changing processors is not always the answer either. Nobody else
>>wants to deal with your special concessions either!


I suspect this is true in other fast paced, large volume type businesses as
well. I am saddened at the fact that it is this way. I am used to accepting
that people will do a great job without preferences given to those
customers who bribe with gift certificates, pizza, etc.


I might suggest to everyone that the next time they pick up their film,
they look at all the pictures. If there is a legitimate problem with the
quality of the printing, do not accept them. Make them print them over, and
over and over again... as many times as it takes to get what you pay for,
not what the "Photolab" forces upon you. Complain about scratches and
fingerprints, etc. If enough people would do this, it might dawn upon some
of these "Printers" that they had better inspect their work and do their
job correctly so they won't have to do it over.

As Gramps (or perhaps Grumps) often quipped, "If you do not have time to do
it right, when will you have time to do it over?"

RM