[photo-3d] Re: RBT Service (was My RBT 101 Stereo Projector!)

["David W. Kesner" <drdave@xxxxxxxxxx>]

John A. Rupkalvis writes:

> I
> also think that they listened very carefully to the compliments and
> complaints that many users had of existing equipment, and decided to
> build equipment that would be more user friendly than what was
> formerly available.

I would like to second what John has said.

When I first got my RBT Macro Attachment I had some serious 
lens flare problems. It was sent back to Germany where they 
did some testing and modifications and sent it back to me. I 
ran some more film through it and although improved I still 
had some flare problems. Once again it was sent back to 
Germany and this time they did extensive testing and came up 
with a way to completely fix the problem.

I must say that I have sent around images in SSA Folios that 
had this flare problem and the majority of people said they 
either couldn't see it or that it didn't matter. I am 
obviously a lot more critical of my images and can spot even 
the most minute problem. RBT had no problem agreeing there was 
a problem both times.

Because of my problems RBT recalled all Macro Attachments and 
retro-fitted them with the improvements. This was done through 
3D Concepts so the units didn't have to go back to Germany. 
All my work as well as all the retro-fits were done free of 
charge.

I realize that these units are very expensive and you would 
want that kind of service. However in this day and age it is 
the exception and not the norm.

If anyone is contemplating buying an RBT or any product from 
3D Concepts rest assured that you will receive the finest 
service available on the planet!

David W. Kesner
Boise, Idaho, USA
drdave@micron.net


 

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