Re: Pinholes

[George L Smyth <GLSmyth@xxxxxxx>]

> Eugenie Beuman wrote:
> 
> This message is to all of those who, have at one time or other, relished the
> thought of burning Kodak at the proverbial stake for this emulsion-pinhole
> fiasco. 

[clip]

>     My question to anyone out there is this: has anyone out there been
> successful in getting a replacement box of film from Kodak when they get a
> typical batch of pinholed emulsion?? How big of a production was it to
> convince Kodak that it was their fault, and not the fault of processing or
> handling??

My experience with Kodak has been that I have found no company better at
righting a wrong than Kodak.  It seems unfortunate that such anger is being sent
in their direction before even checking with the company.  I have not
encountered this problem (in 35mm or 4X5), but do know of others who have
encountered similar production problems with Kodak's materials.  Without
exception, Kodak has made good on the defective products.

I would suggest that you give the company an opportunity to see the described
problem and evaluate it.

george

-- 

Handmade Photographic Images
http://www2.ari.net/glsmyth/
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